Comments on: Walsh Western Shambles

By: el0hir

el0hir — Thu, 20 Nov 2008 18:39:15 +0000

I’m having the same problems everyone else is having. Repeated delivery delays, phone calls that magically don’t get logged on any known device, phone support that is akin to having fingernails removed..
Absolutely pathetic on all counts. Do not touch Walsh Western with a barge pole.

By: Ben

Ben — Mon, 01 Aug 2005 23:00:22 +0000

I ordered a Dell computer over the internet, and was left a voicemail by Walsh Western on Tuesday July 26th saying that my order would be delivered between 8am and 6pm on Thursday 28th July. Stupidly took day off work to await their arrival, but nothing came so rang Walsh Western at 5.20 to check it was on the way. Lady confirmed with the depot that the goods were on the van, and would be there by 6 or just after. Surprise surprise nothing came. Had to leave for Wales for the weekend,and was on the train an received a voicemail at 9.20 saying that I should ring Business Post the next day (Friday) with my reference number that they gave me. My girlfriend rang them in the morning and they stated that someone had tried to deliver at 5.13pm to a black door, and had left a card. We have a CLEAR door, and I was in at 5.13 and on the bloody phone to them at 5.20! Have now arranged for it to be delivered today (Monday) between 6pm and 9pm. Not very confident, especially as I have checked my reference number on the website and it says they again tried to deliver at 10pm (??!!) on Friday and left a card. Of course, we have had no card. We live on a main road in London, easy to find so why a ‘professional’ courier company cannot make a simple delivery is beyond me. If I don not get tonight this will go further.

By: John Bassett

John Bassett — Fri, 29 Jul 2005 05:41:52 +0000

28/07/05.
Walsh Western rang me yesterday 27th to say they were delivering a dell product to me today the 28th I am still waiting, I have lost a day’s work and according to the Dell order check it has been sitting in a warehouse some 70 miles away for 2 day’s. I intend to pursue this further totally unacceptable

By: Jim

Jim — Wed, 27 Jul 2005 00:00:40 +0000

I am new to this game and believe that slagging each other off on the internet (Paulo and Andrew) is completely counter productive and masks the main problem that Dell seem unaware (or don’t care!) that their delvery system is complete crap. Last Friday (July 22nd) I had a call from someone Irish who I took to be from Dell, saying that my that my order would be delivered between 5pm and 9pm on Tuesday the 26th (today). This morning I received a call from a guy saying he was from Business Post and asked to check my delivery details. He said he was trying to deliver in Oxfordshire, I live in Surrey, he said that they were given the wrong details and that my order would not be delivered today. Immediately on checking WW I see that acording to their tracking service my delivery details were there and they were correct. Who is telling “porky pies” then?
I have a sinking feeling that I have probably made a terrible mistake choosing to buy a Dell Computer!
Jim Cathcart

By: Paul

Paul — Sun, 24 Jul 2005 20:01:37 +0000

Arranged with Walsh Western for my Dell printer to be delivered on Friday 22 July. Took the day off work and waited in from 8am to 6pm. No delivery – despite the assurance I received when I phoned WW at 4pm that the delivery would definitely take place before 6pm.
Phoned WW on Sat 23 July and got a very apologetic lady, who said my printer was out for delivery and would definitely arrive before 2pm that day.
At 11.30am that day I got a phone call from a lady living 5 or so miles from me. She said a delivery driver had asked her to take in a package for her neighbour, who was out. She took the parcel in but on closer inspection noticed that it was not for her neighbour (her neighbour’s address was similar to mine, but it was still a completely different town). The driver was long gone by this stage but fortunately this very helpful lady was able to contact me, as my mobile number was on the label of the parcel. I telephoned WW in the hope of arranging for the driver to collect the parcel and deliver it to the correct address, but after 25 minutes of waiting to speak to someone (listening to music and being told repeatedly that my call was important to them), I gave up.
So I had to get a taxi (I don’t have a car) to take me the 5 or so miles to collect my parcel and then back home. The fare for this round trip was Ã‚Â£13. So much for the free delivery I was promised when I ordered my printer. I have complained to Dell and am awaiting their response.

By: Raymie

Raymie — Sun, 24 Jul 2005 06:29:38 +0000

I can’t access Walsh Western track & trace either my pc has layed in Coventry since Thursday and is not due to be with me until 27th I think I shall be calling them on Monday, they supposed to of called me 3 times which they never I ended up calling them which they gave me delivery between 8am to 6pm on 27th we shall see, let you know how I get on.

By: Celia

Celia — Sun, 24 Jul 2005 04:04:39 +0000

Does this company have a clue what its doing? ETA from DELL 20th July. Western Walsh GAVE not arranged delivery for evening of 21st (I was told they had left a message on my voice mail – not mine!)arranging delivery. Rang them lunchtime to check it was being delivered and told it was. It never arrived.
Phoned them in the morning and was told DELL had put it on hold. Having fun and games with DELL now as well. Had been using track and trace – nothing had been entered since 19th. Funny how immediately after my phone call “on hold, security check” appears under history. Now I can’t even load my track & trace!!

By: Adam

Adam — Wed, 13 Jul 2005 16:14:38 +0000

I thought I’d give you an account of my recent (positive) experience with a Dell order.
– Monday week 1: placed my order on dell.co.uk
– Friday week 1: Dell order tracking showed my computer was ready to be shipped
– Saturday week 1: Walsh Western phoned to say delivery would be made on Tuesday evening, 5pm-9pm
– Monday week 2: I phoned Walsh Western to confirm the delivery slot and to ask which courier would be delivering. The answer: Business Post
– Tuesday week 2: tracked my delivery throughout the day on the Business Post website by entering my Dell order number as my ‘customer reference’ at http://www.business-post.com/ and then clicking on the “More Info (Open)” link. This provides an excellent level of detail and hence considerable peace of mind
– Tuesday week 2: received the delivery around 7.30pm
Overall, 8 days from order to delivery, with no problems.

By: steve

steve — Fri, 01 Jul 2005 14:45:05 +0000

Just before I read many of the above comments I asked WW to deliver early – I don’t fancy my Dell sitting in a Warehouse in Coventry over the weekend!!! According to the Dell/WW order tracker, the computer was dispatced at 1642, left Limerick at2300 and WW picked parts for it at 2215 – concerned at what they picked as the order is for 3 boxes – base, keyboard and monitor.
Even had a phone call Thursday evening 1820 to confirm delivery and the guy had a local accent (Coventry/Rugby).
Still I have emailed Coventry to ask them about delivering tonight, the lorry should arrive by 2/3pm so they have plenty of time to get a van to drive some 12 miles to Rugby. Well I live in hope.
Saying that I know someone who received his order on time! Like some posters have said it is Business Post or Lynx you have to worry about.

By: Gerard

Gerard — Tue, 28 Jun 2005 02:01:50 +0000

I’m waiting for a delivery from WW as we speak. No complaints yet, hopefully it’ll go OK. I have no axe to grind
However, I agree with Andrew. If I owned WW, and there was a consistent problem which my company was being associated with (rightly or wrongly,) I’d make damn sure it was fixed or make sure my name wasn’t associated with it further. WW’s reputation is disintegrating, and reputation counts for an awful lot in business.
Just my two cents.